Refund Policy

Last updated: November 14, 2026

Teamtopia is provided by Iurii Budnikov. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are issued by Paddle to the original payment method.

Free trial

Every new company starts with a free 3-month trial. No payment card is needed, so nothing is charged and there is nothing to refund.

14-day money-back guarantee

If Teamtopia is not right for you, ask for a refund within 14 days of your first subscription payment, monthly or yearly, and we will refund it in full. No reason is needed.

Renewals and cancelling

Subscriptions renew automatically. You can cancel at any time from the Billing page: access continues until the end of the period you have paid for, and no further payments are taken. Renewal payments and the unused part of a period after you cancel are not refunded, unless the law requires it.

Plan and seat changes

Switching between monthly and yearly billing takes effect at once: Paddle credits the unused part of the current period and charges or refunds the difference. A change in the number of employees is billed from your next payment, with no charge or refund for the current period.

Billing errors

If you were charged twice, or charged after cancelling, contact us and we will refund the payment taken in error in full.

Your statutory rights

This policy does not affect any rights you have under the consumer protection laws of your country.

How to request a refund

Email us with your company name and the date of the payment, or reply to the receipt Paddle sent you. You can also find your order at paddle.net. A refund usually reaches your account within 5–10 business days, depending on your bank.

If you have any questions about this policy, please contact us at info@teamtopia.io.