Invite External Managers and Perfect Your Absence Management
In today's business environment, where collaboration with outsourcing and service companies is the norm, effectively managing teams that work for clients is crucial. At Teamtopia, we understand these challenges. That's why we're proud to introduce our new, groundbreaking feature: the External Approver user role. This solution is designed to change your approach to managing vacation, sick leave, and other time-off requests.
What is an External Approver?
This feature offers a unique opportunity to integrate your client's managers directly into your Teamtopia workspace. You can now grant them limited access to manage time-off requests for their teams. This isn't just a new feature; it's a bridge that connects your company with your clients, ensuring maximum transparency and efficiency.
How Does It Work? Let's Use an Example.
Imagine your service company provides engineers to a large client. Your engineers work on a project where their direct supervisor is a manager from the client's company. With Teamtopia's new feature, you can invite this manager to your system. They will gain the rights to view the project and the users involved, as well as the ability to approve vacation or sick leave requests.
Key Benefits for Your Business and Your Clients
This feature was developed to solve common collaboration problems and optimize workflows.
1. Instant Notifications and Swift Response
An external approver won't miss a single request. As soon as a team member submits a time-off request, the manager receives an instant notification. This can be an email or a Slack message if the integration is active.
Moreover, our system ensures quick decision-making: if a request remains unanswered for a business day, the external approver will receive a reminder. This guarantees that no request gets stuck, allowing your team to plan their time off without delays.
2. Prevent Scheduling Conflicts
One of the biggest problems in absence management is overlapping time-off requests from several employees, which can hurt a project's productivity. Teamtopia eliminates this risk.
From the request window, the external approver will see the full picture:
- Date Overlaps: The system visually shows if there are other time-off requests for the same dates from project colleagues.
- Project Calendar: The manager can view the overall project calendar to see the absence of all participants.
This approach helps to avoid "critical days" when the absence of several key specialists could jeopardize task completion.
3. Full Transparency and Synchronization
The absence calendar in Teamtopia is more than just a viewing tool. It can be easily synchronized with Google Calendar, allowing both you and your clients to see the current status at any moment. This feature significantly simplifies planning and communication between your company and the client.
4. Flexibility and Security
We made sure that external users have only the permissions they need. They can only see information related to their project and team, without having access to other data in your company. This ensures a high level of security and confidentiality.